22db's Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Applicability

This Privacy Policy ("Policy") applies to the 22db platform and all of its services. When you visit the 22db website, register an account, or use any of our services, you are considered to have accepted the terms of this Policy.

22db places the highest priority on protecting the personal information of players in Bangladesh. Our platform uses SSL encryption technology to keep your sensitive information completely secure from third parties.

Please read this document carefully. If you have any questions, contact our support team.

2 What Information We Collect

22db collects only the information necessary to provide you with quality services. The details of what is collected are outlined below:

2.1 Personal Identification Information

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport information (applicable for KYC verification)

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2.2 Financial Information

We may collect the following information to process transactions:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

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2.3 Technical and Usage Information

When you use the 22db website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Site access times and page visit information
• Information collected through cookies and similar tracking technologies
• Gaming activity logs and preference history

3 How Collected Information Is Used

22db uses your information for the following purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Personalizing the gaming experience
• Improving platform performance

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3.2 Security and Legal Compliance

• Preventing fraud and unauthorized access
• Age verification (confirming 21+)
• Complying with Anti-Money Laundering (AML) regulations
• Managing responsible gaming programs

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3.3 Communication

• Providing customer support (via live chat and email)
• Notifying users of policy changes
• Sending important account-related updates

4 Sharing Information with Third Parties

22db does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the limited circumstances described below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical services. Only the necessary information is shared with these partners, and they are bound by confidentiality agreements.

4.2 Game Providers

Technical session data may be exchanged to keep the software of game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming running without interruption. This does not include your personally identifiable information.

4.3 Legal Obligations

If 22db is required to disclose information under a court order, government directive, or applicable law, it is obligated to do so. In such circumstances, we will always make every effort to protect your rights.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. In such an event, 22db will notify users in advance and the protections of this Policy will continue to apply.

5 Cookies & Tracking Technologies

The 22db website uses cookies and similar technologies. These are small data files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences and settings, such as language or game preferences.
• Analytics Cookies: Collect site usage statistics to help improve the platform. This information is collected anonymously.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working properly. Continuing to use 22db's services means you are considered to have agreed to the use of cookies.

6 Data Retention Period

22db retains your information only for as long as it is necessary or legally required. The general data retention policy is described below:

• Active Account Data: All information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period determined by legal and regulatory requirements.
• After Account Closure: Necessary information is retained for a specified period in compliance with applicable law, after which it is securely deleted.
• Gaming Activity History: Retained for the period necessary for responsible gaming support purposes.

7 Your Rights

22db respects every user's rights regarding their information. Your rights are described in detail below:

7.1 Right of Access

You may request a copy of any personal information we hold about you. We will provide the information within a reasonable time after receiving the request.

7.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you may request that it be corrected. Some information can be changed directly from account settings; otherwise it can be done through the support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where legal or regulatory obligations exist, complete deletion may not be possible.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or profiling purposes. Upon receiving such a request, 22db will act on it accordingly.

7.5 Right to Data Portability

Where applicable, you may request your data in a structured, commonly used, and machine-readable format.

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To exercise any of the rights listed above, contact our support team directly. 22db takes every request seriously and will try to respond as quickly as possible.

8 Data Security Measures

22db maintains multiple layers of security to protect your information:

While we are committed to ensuring the highest level of security, no method of data transmission over the internet is 100% secure. We therefore ask that you keep your account password confidential and notify us immediately if you notice any suspicious activity.

9 Protection of Minors' Information

22db strictly prohibits persons under the age of 21 from registering or using its services. We do not knowingly collect personal information from any minor.

The registration process includes an age verification step. If we receive information that a minor has created an account, that account and all associated data will be deleted immediately.

10 Policy Changes and Updates

22db may update this Privacy Policy periodically as needed. The revised version will be published on this page after each change.

For significant changes, a notification will be sent to the registered email address. Continuing to use 22db's services after any changes means you are considered to have consented to the revised Policy.

We recommend that you review this page regularly so that you remain aware of the latest Policy.